Terms & Conditions

We want to give you the best shopping experience, so please read about how all this works. It will take you through everything from ordering and paying online to delivery, using our website, and details about us. 

 

We are Soft Paws Cosmetics, registered in Ireland, no. 650150

We make each product freshly in small batches. This is the way we ensure that every single beard oil and soap is crafted with as much care and love as we can give.  We believe in excellent service too, so we work hard to answer your queries, pick and pack your parcels and send them out of our workshop. Also, we always aim to get your parcels posted out as quickly as humanly possible.

If you are not 100% happy, please contact us at info@softpaws.ie. All feedback helps us to maintain our high-quality service.

 

Use of Our Website

It is not necessary to register with us in order to use most parts of our website. However, particular areas of our website will only be accessible, if you have registered.

Our website may be used for your own private purposes and in accordance with these terms and conditions.

All reasonable measures are taken by us to ensure that our website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if our website is unavailable at any time.

Where possible, we always try to give advance warning of maintenance issues that may result in website downtime, but we shall not be obliged to provide such notice.

 

Visitor provided material

Any material that a visitor to our website sends or posts to our website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using our website, you shall not post or send to our website any material:

  •    – for which you have not obtained all necessary consents;
  •    – that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy,
  •    – which may cause annoyance or inconvenience to others,
  •    – which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the laws of the Republic of Ireland;
  •   – which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting forbidden material

 

Ordering

Everyone is allowed one customer account, but you must be 16 or over to do so. By placing an order on our website, you agree to give:

  •    – Your real name
  •    – Your e-mail address
  •    – Your billing address
  •    – A delivery address (this maybe the same as your billing address)
  •    – A contact phone number (in case we need to speak to you about your order)

You can order from our website without registration.

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this.

Once you have placed an order, you will receive a confirmation e-mail within one working day, and then one within another working day of your order being dispatched.

If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item to be available soon, we may send it in a separate parcel after your main order has been dispatched.

Once you are ready to check out, you will be directed to the checkout page where you may select the type of delivery, and the delivery and/or billing addresses. 

 

Delivery

We have a variety of delivery options for our customers. For delivery prices and more information please click here.

Any personal information you provide to us, from which you can be identified is stored securely and confidentially and will be processed fairly and lawfully in accordance with our privacy policy.

So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:  

  •    – Strikes or other industrial actions.
  •    – Civil commotion, terrorism or threat of war. 
  •    – Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  •    – Disruption to supplies or delivery methods.
  •    – Acts of government or regulatory bodies.
  •    – Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

Please allow for up to 14 working days for delivery following the dispatch of your order.

 

Arrangements

After placing your order, you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

Once we accept your order, a contract to purchase and deliver products takes effect between you and Soft Paws Cosmetics. You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs.

Products will be at your sole risk from the time of delivery to you. 

 

The Contract

When we confirm acceptance of your order by confirming the products have been dispatched a legally binding contract will exist between us.  If we do not confirm acceptance, we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. 

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.
A person who is not party to the contract shall not have any rights under or in connection with it.

 

Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us. If you want to resell our product, please contact us on e-mail at info@softpaws.ie.

 

Payment and Security

We do not hold your credit card data. Soft Paws Cosmetics uses Stripe and Paypal as our payment gateway to process on-line payments, and Paypal to provide our merchant services. These are the most secure, innovative and state of the art Internet solutions provider for its clients, with its e-commerce payment and security services among the most advanced in the industry. Security includes: credit/debit card details secured within 128-bit encrypted sessions and sensitive information stored on a heavily encrypted database that is protected by multiple governments approved firewalls Soft Paws Cosmetics does not hold sensitive information on our site. Should anyone gain unauthorised access to our database, no credit card details or other sensitive information are held on our site. For more information, please visit:
Stripehttps://stripe.com/guides/general-data-protection-regulation
Paypal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

 

Prices and VAT

Our prices, as stated on our website, are in euro (€) and include VAT, where applicable. You will be charged in euro even if you do not live in Ireland. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions are subject to availability and may end before originally advertised.

 

Customs

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in any non-EU country before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

 

Cancellations, returns and refunds

We aim to dispatch orders within one working day after confirming your order , so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please contact us via e-mail at info@softpaws.ie. If you would like to change anything about an order, we would recommend that, in the first instance, contact us via e-mail at info@softpaws.ie to avoid having to pay for delivery again.

You have a legal right to cancel a contract which starts from the date we confirm that your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

You will lose your right to cancel an order if they are unsealed, due to health protection or hygiene reasons.

 

Cookies

For more details about how we use cookies, please see our Privacy Policy and Cookie Policy

 

VAT Queries

Delivery costs will be added to your order and the final total will include VAT at the applicable rate calculated on your products and the cost of delivery.

For orders delivered outside the EU, VAT will not be chargeable, although the total cost of your order will remain unchanged. For those outside the EU, authorities in your country may impose their own duties or taxes on incoming parcels. We are not responsible for any such charges.

 

Your Statutory Rights

Nothing in these terms affects your statutory rights.

 

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using our website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the laws of the Republic of Ireland.

Law and jurisdiction

These terms and conditions are governed by Irish laws. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of the Republic of Ireland.

 

We may change these terms from time to time.  If we do, we will replace these terms on our website with our new terms.