Shopping Cart
Support a Good CauseMy Lovely Horse Rescue
My Shopping Cart

    FREE DELIVERY is available in Ireland & Northern Ireland over €50, and in Europe over €70

trust badge - product page

Return Policy

We aim to dispatch orders within one working day, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please contact us on e-mail at info@www.softpaws.ie. If you would like to change anything about an order we would recommend that, in the first instance, you contact us on e-mail at info@www.softpaws.ie to avoid having to pay for delivery again.

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been dispatched to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

If you cancel your order after we have dispatched the products then you must return the products to us in a securely wrapped parcel to 64 Barr Na Haille, Rosslare Harbour, County Wexford, Ireland. The products should be returned in good condition and unopened. 

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. The cost of shipping is not refundeble.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

You can no longer cancel your order once you have opened the product containers or used the products. 

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Free Delivery is available

in Ireland & Northern Ireland over €50

Not Tested On Animals

We never test our final products on animals

Planet Friendly Parcels

minimal-style recyclable packages

100% Secure Checkout

with PayPal & Comodo SSL